Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days after payment confirmation, streamlining order fulfillment to cut down waiting time and ensure customers receive their fresh seafood items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery generally takes 6–14 days to reach most global destinations. Delivery times are estimated and may vary according to different shipping locations and local customs clearance efficiency. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with absolutely no hidden fees or extra undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, effectively preventing damage and leakage while preserving optimal freshness during transit. For high-value orders, optional shipping insurance is available at checkout for enhanced shipment protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@justbyte.shop or phone: +64 22 184 9302.
Thank you for choosing JUSTIN MILLAR! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.